Privacy Policy

Information We Collect

When you submit a booking request or contact inquiry through this website, we collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Preferred expedition dates and participant numbers
• Additional information you choose to share regarding dietary needs, experience level, or special requirements

We also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, and pages visited. This data is collected through standard web server logs and cookies.

How We Use Your Information

The personal information we collect serves the following purposes:

• Processing and confirming expedition bookings
• Communicating pre-trip logistics, safety information, and route updates
• Responding to inquiries and customer service requests
• Maintaining records of bookings and communications for operational purposes
• Improving our services based on feedback and usage patterns

We do not use your personal information for marketing purposes beyond responding to your direct inquiries.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:

• With guides and expedition staff who need participant information to facilitate your booked trip
• With parks authorities or emergency services if required for safety or permit compliance
• When legally required by court order, government request, or applicable law
• With service providers who assist with website hosting or email communications, bound by confidentiality agreements

Data Retention

Booking information and communications are retained for seven years following trip completion to maintain operational records and comply with potential liability documentation requirements. Contact inquiries that do not result in bookings are retained for two years, then deleted.

You may request deletion of your personal information at any time by contacting us at [email protected], subject to our legal obligations to maintain certain records.

Cookies and Tracking Technologies

This website uses cookies to remember your cookie consent preferences and to analyze website traffic patterns. We do not use advertising cookies or third-party tracking services.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality but will not prevent you from submitting booking requests.

See our Cookie Policy for detailed information.

Your Rights

Under applicable privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to processing of your information for specific purposes
• Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, contact us at [email protected] with specific details of your request.

Security Measures

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include secure server configurations, encrypted data transmission, and restricted access to personal information on a need-to-know basis.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Participants under 18 must have bookings submitted by a parent or legal guardian.

International Data Transfers

Your information is processed and stored in Canada. If you access this website from outside Canada, please be aware that your information will be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our website following policy updates constitutes acceptance of the revised terms.

Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 472 Wilderness Access Road, Canmore, Alberta T1W 3G7, Canada